Here at eCig Future, we check all our products before we ship and take great care in how we wrap your order. If For some reason you receive goods that are faulty, ring or email us within 48hrs of receiving your goods. We will pay for shipping for the return immediately, or post a replacement or offer a refund. We are very confident in the high quality Halo E-cigarettes, but we want you to have peace of mind. If there is an issue with your product, not caused by damage or wear and tear, we will replace or refund. E-cigarettes need to be returned with original packaging and receipt. Our warranty covers all hardware and accessories for a 30 day period, e-liquids cannot be returned, exchanged or refunded once opened. If unopened and in original packaging with receipt, a return can be organised.
At eCig Future we believe a happy customer is a testimonial to doing our job well.
eCig Future use the Australia Post Express System. Delivery times are based on Business days Monday to Friday excluding public holidays. All major and regional population centres delivery 1-4 days, Northern Territory, New Zealand and remote/regional areas delivery time will be longer allow 2-15 business days.
eCig Future express parcel system deliver to these areas:
- Melbourne, Sydney, Gold Coast, Brisbane, NSW
- Victoria, South Australia, Queensland
- Western Australia including remote areas, Tasmania
- Northern Territory
The price of postage will be determined at checkout by using your postcode and postal address.
- You order – we post – Monday to Friday
- Orders placed before 2pm will be shipped the same day
- Orders received above $50 will qualify for free postage
- eCig Future will forward your tracking number by email
We take great care in wrapping your parcel safely for delivery, however eCig Future take no responsibility if the product is damaged through transit or if any parcels are lost.