Tracer Series

TRACER SERIES

  • USER ERROR -To turn on your TRACER battery, without the tank attached, click the firing button on the side of the battery five to seven times in rapid succession. The button’s backlight will blink five times to indicate the TRACER has been successfully turned “on.”
  • BATTERY IS CHARGED -The TRACER’S firing button backlight will display the amount of battery life remaining. The battery can be charged at any time, regardless of the remaining charge. If the battery is completely drained, it will need to be charged before continuing use.

*The TRACER battery takes three and a half hours to charge from its fully drained state.

  • USER ERROR –Confirm the battery is turned on and that the customer is holding down the firing button while taking a drag.
  • TANK IS FILLED –We recommend keeping it at least ¾ full while vaping. Allowing the juice to get too low could result in the coil burning out.
  • HALO / EVO JUICE –The e-liquid being used will play a role in the vapor production. While 3rdparty juices will work, they are not supported.
  • PG or VG –It is important that VG juice is being used when using coils under 1.2 ohms.
  • AIRFLOW VENT
  • Less airflow -better for mouth to lung hits, more flavor, stronger throat hit, slightly warmer vapor
  • More airflow -better for lung hits, more vapor, less flavor intensity, less throat hit, slightly cooler vapor
  • COIL & TANK CONNECTIONS –Ensure that these components are not loose.
  • BATTERY SETTINGS (v2 ONLY) –The v2 Tracer battery has two built in modes which will play a role in the amount of vapor being produced.
  • Direct Output (White LED Button) The higher the battery level, the more vapor will be produced. As the battery charge begins to diminish, so will the vapor production. The output voltage range is 3.6v to 4.2v.
  • Constant Output (Red LED Button) This mode enables the battery to operate at a set voltage of 3.8 v until the battery can no longer produce that voltage.
  • ADJUST TWIST SETTINGS –Bypass Mode and Variable Wattage Mode
  • Bypass Mode –The higher the battery level, the more vapor will be produced. As the battery charge begins to diminish, so will the vapor production. The button LED will turn white to indicate that you’re under Variable Wattage mode.
  • Variable Wattage -User has the ability to select the desired wattage level between 5-30W. To adjust the wattage, simply rotate the bottom ring. The button LED will turn orange to indicate that you’re under Bypass mode.
  • COIL RESISTANCE –What coil is the customer using?
  • Lower coil resistances will produce more vapor.
  • Dual coils will produce more vapor than single coils.
  • BURNT COIL –Each coil is designed to last up to a month before needing to be replaced. Once the coil burns out, little to no vapor will be produced.
  • TRACER BATTERY –Confirm the customer is using a TRACER Battery. 3rdparty batteries are not supported.
  • HALO / EVO JUICE –We will not support any 3rdparty juices.
  • TANK FILLED –We recommend keeping it at least ¾ full while vaping. Allowing the juice to get too low could result in the coil burning out.
  • NEW TO THE FLAVOR –Has the customer ever tried this flavor before? If not, they simply may not be a fan of it.
  • NICOTINE LEVEL –Nicotine levels do play a role in the taste of the juice. 6mg or 1/3 of your normal nicotine level is recommended with mod batteries. It could be that the nicotine level is just too high.
  • AIRFLOW VENT
  • Less airflow -better for mouth to lung hits, more flavor, stronger throat hit, slightly warmer vapor
  • More airflow -better for lung hits, more vapor, less flavor intensity, less throat hit, slightly cooler vapor
  • BATTERY MODE –The v2 Tracer battery has two built in modes , Constant and Direct. Try having the customer change modes to see if that improves the taste.
  • ADJUST SETTINGS (TWIST BATTERY ONLY) –Recommend a lower wattage setting.
  • COIL TYPE –Single vs Dual. Dual coils tend to burn the juice at a higher temperature which would play a role in how the juice tastes.
  • COIL RESISTANCE –The lower the coil resistance, the harsher the taste will be.
  • CHAING VAPING –The avg. drag should be about 3 seconds long, 1 drag every 30 seconds. Chain vaping will not allow the juice to enter the coil area quick enough which in turn will give off a burnt taste.
  • WAIT TO VAPE –It is very important to wait about 5 minutes or so after filling tank that has a new coil installed. Vaping immediately afterfilling the tank will almost always cause for a very strong unpleasant burnt taste.
  • BURNT COIL –Coils are designed to last up to month before needing to be replaced. A burnt like taste and leaking will occur once the coilhas burnt out. Replacing the juice inside the tank may be required when installing a new coil. The reason for this is burnt particles from the cotton may have fallen into the juice.
  • MOUTHPIECE
  • VG Juice
  • Improper Filling
  • Loose Coil Connection
  • Chain Vaping
  • Flooding Coil
  • Missing O Ring
  • AIRFLOW VENT
  • Loose Coil or Missing O Ring Coil –Remove the coil, confirm the O Ring is in place and securely connect it to the base of the tank.
  • VG Juice –Ensure that the customer isn’t using PG Juice. PG Juice is thinner in consistency which may cause for excessive leaking.
  • Flooding Coil –Holding down the firing button without taking a drag will cause the coil to flood resulting in juice coming out the air vents.
  • Storage –When not in use, it’s best to store the tank upside down. Doing so will prevent the juice from seeping thru the cotton and out the air vents.
  • Air Pressure (Top Fill Tanks Only) Air Pressure will be created anytime the Top Cap is removed then re-attached. It is very important to close the airflow vents before removing the top cap. After securing the cap back on to the tank, turn the tank upside down, then open the airflow vents. This will release any air pressure that has built up inside the tank. **Important: If excess leaking has occurred, the customer should replace the coil before trying the top fill steps as the cotton was likely oversaturated.
  • Missing or Damaged Tank O Rings
  • Chain Vaping-The avg. drag should be about 3 seconds long, 1 drag every 30 seconds. Chain vaping will not allow the juice to be vaporizedquick enough resulting in juice coming up through the mouthpiece.
  • SEAMS
  • Improper Filling
  • Loose Coil or Tank Connections
  • Cracked Glass
  • Missing or Damaged O Rings

USER ERROR -Does the battery really need to be charged?

  • The TRACER firing button’s backlight will display the amount of battery life remaining. The battery can be charged at any time, regardless of the remaining charge. If the battery is completely drained, it will need to be charged before continuing use.


HOW TO RECHARGE -Without the tank attached, Attach the small connector of the USB cable into the charging port of the TRACER battery. The larger end of the cable should then be inserted into a computer or other USB compatible power source, or can be used in conjunction with the TRACER wall charger. Once connected to a power source, the charge indicator at the bottom of the unit will glow red. When the unit is fully charged, the red light will blink five times and then go out.
The Tracer battery will typically take three to 4 hours to obtain a full charge from its fully drained state.
PROPER CHARGING ACCESSORIES
•Micro USB Cable
•Wall Plug

The use of any third-party charging accessories may lead to malfunction and/or damage of this product
ALTERNATE CHARGING METHOD
•Try charging directly from a USB port on a computer.
•Try charging from a different wall outlet.

  • Stuck Button -A button that has become stuck in the down position is typically caused by leaking juice. Try taking a q-tipwith rubbing alcohol to remove any gunk like film. Wear and Tear can also cause the button to become stuck in the downward position, but this will happen overa long period of time.
  • Hot Tank –This is typically caused by a flooded coil. Ensure that the customer is using the Tracer battery along with the correct coil type. Recommend that the customer empty the tank, clean and dry it. Replace the coil in the tank, prime the coil and fill the tank properly. Provide them with tips on how to extend the life of the coil and advise them not to chain vape.
  • Auto Firing Hot w/ Charging Hot w/Vaping
  • First, advise the customer to discontinue use and remove the tank from the battery.
  • Second, confirm the following information with the customer and notify your manager.
  • Has the customer ever used any 3rdparty charging accessories?
  • Has the customer ever used any 3rdparty tanks or coils?
  • Is the customer using PG Juice instead of VG?
  • What coil resistance was being used with the battery?
  • Has the battery ever been exposed to liquid?
  • Has the battery ever been physically damaged?

Tracer v1 Battery: Direct output voltage is applied in this mode. The higher the battery level, the higher the voltage yielded.

Tracer v2 Battery: 

  • Direct Output (White LED Button) : The higher the battery level, the higher the voltage yielded. The output voltage range is 4.2 to 3.6 volts.
  • Constant Output (RED LED Button) : This enables the battery to operate at a set voltage of 3.8 v until the battery can no longer produce that voltage.

Shift Between Modes: To shift between Direct Output Mode (white light) and Constant

Mode (orange light), simply hold down the power button while the battery is off.

When powered off, long press the fire button to shift between direct output mode (white light) and constant voltage output mode (red light). Release the fire button to choose the current mode.

Tracer Twist Battery:

  • Bypass Mode: Direct output voltage is applied in this mode. The higher the battery level, the higher the voltage yielded.
  • Variable Wattage: User has the ability to select the desired wattage level between 5-30W. To adjust the wattage, simply rotate the bottom ring.

Shift Between Modes: To shift between Bypass Mode (orange light) and Variable

Wattage Mode (white light), simply rotate the bottom ring to the desired mode.